Customer Testimonials

Brand new ram 2500. Made it about 600 miles and the check engine light is on. And of course their computers are down. So I wait…..and wait. Best part of the experience is the rudeness I received from the very overweight man behind the counter .

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Service department tried to tell me all my fuel injectors had failed without an explanation. Towed it to another shop who found the problem, high pressure oil pump. They also said my oil stands were leaking, the other shop confirmed they were not. Had I kept my truck at Susanville Ford my total for repairs would have been 5k plus. My advice is to go some where else. I believe their Diesel Mech. was throwing parts at my truck at my expense. Other shops in Susanville are more honest and are cheaper. I do not recommend Susanville Ford to anyone.

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Went and purchased a vehicle from them the beginning of March. I was told that the title was clean and I was the second owner. I thought I was getting a good deal. Just last week after trying to trade it in I was given a car fax report that stated it had a branded title and I was in fact the fifth owner. I called Susanville Ford to ask them why I wasn't told that and to ask them where my registration was because I still haven't received it. They told me it was my responsibility to ... Read More

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DealerRater - Jul 18, 2022

Went and purchased a vehicle from them the beginning of March. I was told that the title was clean and I was the second owner. I thought I was getting a good deal. Just last week after trying to trade it in I was given a car fax report that stated it had a branded title and I was in fact the fifth owner. I called Susanville Ford to ask them why I wasn't told that and to ask them where my registration was because I still haven't received it. They told me it was my responsibility to to contact the dmv. I called the dmv and was told there is an out of state lein holder. I called back to Susanville Ford and talk to Jerry Jones she proceeded to tell me that the dmv was lying and everything was taken care of. I asked her why it wasn't disclosed that it didn't have a clean title. She then got very rude with me. She then asked what I wanted. I told her for them to take the car back because they sold it under false pretenses and to return my down payment. She then had the audacity to tell me I didn't pay for anything the bank did. I reminded her that I put $20,000 cash down. She then transferred me to Chris Johnson who was also very rude telling me I seen the car fax report. I was never shown a report. When I purchased the car the salesman said they ran a report and it was clean. Never offered to show it to me. Buyer beware!!!

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Be very careful. If you need your vehicle repaired in less than two months then tow to Reno. Service here is at the lowest spectrum I’ve ever seen. We call it the “bend over repair shop”. Service never seems to finish anything. Never calls customers. Unless you keep calling expect a minor repair to take 4-6 months.

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I would never ever ever recommend this service center. Their general manager Chris Johnson cares about nothing but the bottom line. He’s about how much can he charge you for crappy service and as a manager he needs to learn more customer service. And he even lied about me. No No. Karma

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They are also a Ram dealer. Went in for warranty work truck would not start. I jumped it twice before taking it in. I had been getting a few other warnings on the screen also. They called me and said the problem was lose battery connections. They started the conversation with " We have photos" so I knew something was comming (BOHICA) I would of seen lose cables when jumping it. They also said no other problems located and that the work done would not be covered by warranty! This truck has 13K miles on it. I called Ram ... Read More

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DealerRater - Mar 20, 2020

They are also a Ram dealer. Went in for warranty work truck would not start. I jumped it twice before taking it in. I had been getting a few other warnings on the screen also. They called me and said the problem was lose battery connections. They started the conversation with " We have photos" so I knew something was comming (BOHICA) I would of seen lose cables when jumping it. They also said no other problems located and that the work done would not be covered by warranty! This truck has 13K miles on it. I called Ram customer service who I will say was very responsive. This is a small community and I promise I will tell everyone I know about this experience. Shame on you Susanville Auto Center glad I didn't buy anything from you guys. Also check reviews for Susanville Auto Center and you will see the same complaints.

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Sales staff helped me find the best vehicle for my needs at a great price. I also got a very fair value on my trade in. Overall I had a very positive experience.

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Called in for appointment at 11am, showed up early for my 1 hour diagnostic examination. I was told to leave and they would get to it to their convenience. Not what I was told on phone. I thought they were there for service, couldn't prove by me.

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They got me in and out quickly. The young man who checked me in was friendly. They brought me my air filter to show me the condition and asked if I wanted to replace it. No pressure and was very nice to actually see it dirty instead of just being told it’s bad.

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These guys are crooks. I bought a new ram pickup and have taken it in for the scheduled maintenance. You know, so I don't screw up the warranty and to keep the pickup in good shape. Two times they charged me for oil changes and they did not change the oil. The first time I did not notice the oil was not changed for a few hundred miles until the change oil warning came on. I checked the oil and it was filthy. I took the pickup back in and they changed the oil at no additional cost to ... Read More

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DealerRater - Feb 22, 2017

These guys are crooks. I bought a new ram pickup and have taken it in for the scheduled maintenance. You know, so I don't screw up the warranty and to keep the pickup in good shape. Two times they charged me for oil changes and they did not change the oil. The first time I did not notice the oil was not changed for a few hundred miles until the change oil warning came on. I checked the oil and it was filthy. I took the pickup back in and they changed the oil at no additional cost to me. The second time, I checked the oil before I left their lot. The oil was filthy. I talked to the owner, Chad, and showed him the dirty oil. He claimed he could not tell if the oil was changed or not, but agreed to change the oil. Once the oil was changed it looked like new oil from a can. Not only is the owner dishonest, I believe the service department is deliberately deceiving customers with the owner's guidance or approval.

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Susanville Auto told me i needed $926 worth of things done to complete a 30k mile oil change/tune up on my car. This business is pretty shady.

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I called the dealership and told them my air conditioning in my Ford Expedition was not working properly. I explained to them that it was blowing ok, but that the air coming out was hot. I told them I added Freon a few months back and it was ok for awhile, but recently became hot again. I asked the service tech on the phone how much would it cost me to have the problem diagnosed. He said it would be $92.50 for a diagnosis. Not an estimated $92.50, but just $92.50. So I made an appt., at the same time I also made ... Read More

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DealerRater - May 21, 2013

I called the dealership and told them my air conditioning in my Ford Expedition was not working properly. I explained to them that it was blowing ok, but that the air coming out was hot. I told them I added Freon a few months back and it was ok for awhile, but recently became hot again. I asked the service tech on the phone how much would it cost me to have the problem diagnosed. He said it would be $92.50 for a diagnosis. Not an estimated $92.50, but just $92.50. So I made an appt., at the same time I also made an appt. to have my oil changed. I took my car in and after about 2 hours, the tech came out to me and said the oil was changed and they did a complimentary full car inspection on my vehicle and it passed with all good marks. He then proceeded to tell me that I would have to bring my car so they could "get to the root of the problem with my air conditioner". He said they performed a Performance test on my air condtioner and basically it wasn't working, so they needed more time (and money) to find out what was wrong. I told him, I thought I ws going to get a diagnosis on what was wrong with my air conditioner and he said they needed to schedule more time and that it was going to cost me another $150.00 to find out what was wrong with it. I asked him at that time, " so you mean to tell me I jsut paid $92.50 to be told that my air conditioner wasn't working properly", I told you that when I brought it in here. He said he really didn't know what to tell me, but that they needed more time. I went home and reviewed my paper work and when looking at the "complimentary inspection" they gave my car, I was shocked to see that when it came to my parking/emergency brake they gave me a great mark stating that it was in proper working condition with no repairs needed. A little odd considering my parking brake doesn't work at all and the cable was severed. I had already had this diagnosed and was just waiting to take it into another place to have it repaired. Also, they checked my shocks and gave them a great mark, I know that these are infact in need of replacement. This type of service, complimentary or not, is unacceptable. I called the dealership more than twice to try and voice my concerns with the service I received and I have yet to get any kind of answers to my questions. When I speak to them regarding my air conditioner, they basically say that it was a misunderstanding in the "estimated price" that was given to me and that there isn't anything they can do. I explained to them that it was not my problem and that because I was misled with the information I was given, I shouldn't be the one to pay the price. I have called several times to speak with the service manager, only to be told twice that he wasn't in and that they didn't expect him in the rest of the week. I called the following week and was told they didn't expect him in this week either and would I like to speak with someone else in teh service dept. I explained to the person on the phone that I have apready spoke with service and did not get any resolution and would like to know when the service manager would be back. At that point she said "oh he won't be back, he doesn't work here anymore". I am really disappointed in the service I received from Susanville Auto Center and even more disappointed to how I was treated after. I don't have $92.50 to just throw away for nothing, they were misleading in their price, I don't believe I received the outcome I was promised.

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Bob a mechanic there Told chrysler I must have caused my engine to blow up. So chrysler wouldn't fix it under warrentee. Now I am trying to sue them. My car had 51,000 mi and the warrentee is for 70,000 mi. They didn't tell me they denied me for almost a month. Leaving me to pay $1,500.00 for the rent a car. I had to walk home from Susanville to San Diego it took me 5 days and i got hurt in the dark. They truly SUCK!!!

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